Whirlpool : WFW9400SZ 27 Front Load Washer with 4.0 cu. ft. Capacity White/Sapphire Blue
by Whirlpool
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Category: Kitchen See more product details |
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Kitchen and Housewares Reviews of Whirlpool : WFW9400SZ 27 Front Load Washer with 4.0 cu. ft. Capacity White/Sapphire Blue
Customer Review: They Don't Care - No Exceptions
Summary: 1 Stars
My wife and I bought a brand new Whirlpool washer and dryer set. We loved it for a little over a year. Then the main bearing and the pressure sensor on the washer went out. The cost to repair would have been over $1200. We didn't pay that much for the washer. I called customer service and they told me that they would not do ANYTHING after the one year warranty period expired - "NO EXCEPTIONS!!" I found it difficult to believe that a company as established as Whirlpool would have such a policy. I talked to supervisor and pressed him on the issue. The answer remained - NO EXCEPTIONS. If anything breaks after one year, it is your responsibility. I understand normal wear and tear, but I expect the main bearing on the washer to last several years. I am still stunned that a customer service supervisor would actually tell me that after one year (even a year and a day - as I asked him) they will do NOTHING. Whirlpool does not care about anything after one year. The service man that came and looked at the unit says this happens with Whirlpool often. He said LG and Samsung have better bearings and will last longer. I am still a huge fan of the front load washers and I will be shopping for a new one, but it won't be Whirlpool - never again.Customer Review: Whirlpool Duet WWFW9400SW Washing Machine-poor review
Summary: 1 Stars
I purchased the Whirlpool Duet WWFW9400SW Washer and Dryer Combo. We have had it less than a month and the door latch on it has broken. The whirlpool repairman stated that he does not carry the part and it will need to be ordered. We have already waited 4 days for a service call, and now need to wait 12 more days until our next appointment. So far I am very disappointed that a $1000 appliance can't even last 1 month. At this point I cannot recommend this product.Customer Review: broke in 3 months
Summary: 1 Stars
I got this washer 3 months ago brand new and we found out 2 weeks ago that it needs a completely new control panel. They had to order the part, gave me the date of two weeks later (last Friday)for arrival to fix it, then the part never arrived. When I called, they said it was backordered until possibly the end of the month, maybe longer. I am very disappointed with the machine and of course the fact that I can't do any laundry. We're returning it as soon as we can.