Whirlpool Duet HT : WFW9200SQ 27 Front Load Washer
by Whirlpool
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List Price: Category: Major Appliances See more product details |
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Kitchen and Housewares Reviews of Whirlpool Duet HT : WFW9200SQ 27 Front Load Washer
Customer Review: Broke in 2 years!!!
Summary: 1 Stars
I bought a WFW9200SQ front loader washer in Sept 2007. We were happy with our purchase, until it stopped working in Oct 2009. That fateful day my wife loaded the washer as usual and tried to power it up. But...huff... it went on strike. Too familiar with the way our computers work - I tried un-plugging the power cord and plugging it back in. Alas, the trick didnt work here and all the buttons on its nice looking console were dead altogether.
Luckily we had bought the extended warranty from the store so I called them up. The repairman showed up within a week and declared that everything seemed fine to him and he was un-sure what might be wrong with the machine. He said he will have to go by trial & error method and see what works. So he will order the front board first - try it - if it doesnt work - go back and order main circuit board - try it - if it doesnt work - go back and order the wiring harness... so on so forth. He said getting Whirlpool parts is no easy job either. (I took it with a grain of salt, I am sure he would say the same even if it was a GE washer...)
What upsets me even more is that, according to repairman the entire exercise may take 2 to 4 months!!! I find this totally un-acceptable! How can a $1000 machine that is supposed to last a life time break in 2 years? We are a 2-person household (I & wife), so our use of a washer has been very limited & gentle.
Customer Review: Buyer beware
Summary: 1 Stars
We bought the Whirlpool Duet HT pair 15 months ago. For the past two months, the washer has been failing intermittently with f70/f71 errors. The washer door must be kept open when not in use to prevent excessive mold growth/smell. Even so, frequent "clean" cycles are necessary.
Yesterday, the washer failed again with the f70 error. It will not restart.
A class action suit has been brought against Whirlpool for the mold issues with this model:
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Customer Review: Customer Service is a JOKE!
Summary: 1 Stars
We bought our washer, new, from the #2 home improvement warehouse in May. Three weeks and about 4 washing loads after we received the washer, there was a clicking sound in the top left area. Water was not coming into the machine and the wash cycle would not start. We called Whirlpool's customer service line and they had a technician from a nationwide repair service come out, one week later. The technician opened the machine and determined that a lever was getting stuck, thus accounting for the noise and the lack of water entering the machine. He "repaired" it. Six months and 3 "repairs" later, I called Whirlpool again to voice my frustration and demand new parts for the machine, rather than the repairs that kept failing again and again. Meanwhile, one technician at the repair service told me that "the other tech didn't fix the machine using new parts because it costs them money and it would be questioned at his employee review and might keep him from getting his raise". The reps at Whirlpool gave me a month-long wait time to have the parts (on "backorder") sent to me while giving me conflicting information regarding my warranty, the part numbers we were waiting for, and refused to forward my call to a manager until I yelled into the phone (which I've never done before). Finally, after one month and one day our washer was working.
We have not had a problem since, Whirlpool extended our warranty by 6 months, and the dryer seems to be working fine. Too little, too late if you ask me! I'm done with Whirlpool appliances.
Customer Review: Door breaks easily, DO NOT BUY!
Summary: 1 Stars
The set was purchased as a gift for me by my husband in an effort to make laundry easier (larger capacity = less loads) and be more effecient - it uses 1/3 the amount of water my un-he top loader did. He purchased the wfw9200sq elec. dryer as well.
While it was being delivered from Lowe's the installation man told me "be ginger with the doors, they break a lot, but a lot less than they used to." Okay.
The machine worked great for 5 days, then at 6am with much laundry to be done, I pressed power, put in a load, added the soap to the cheap plasticky soap dispenser (which I figured would be the first thing to go on the machine) and BEEEP BEEEEP BEEEP!!!!! F 26 flashes on the machine three times. So, I tried again. BEEEEP BEEEEP BEEEP F 26. Then I unplugged it. Then I tried it again. Then I called Whirlpool who said to unplug it. Which I did. BEEP BEEP BEEP F26.
"What does that mean?" I ask..
"Don't know" she said. "Never heard of F26 coming up on a display."
The she said they would dispatch someone in ONE WEEK. I explained that would not do, this machine was only a few days old. They gave me a priority service call (which I did not pay for) and the guy came the next morning.
He showed me a combination of buttons to push to get into some diagnostic mode to remedy the issue but assured me this was a fluke and would not happen again.
"What does F26 mean?" I asked.
" It's a door thing", he said, "but it's no big deal. Won't happen again."
" Why doesn't the phone-in customer service guy tell you the button combination and save the service call?"
I ask.
"Don't know" he said.
He leaves and literally 20 mintues later... BEEEP BEEEP BEEP F26 error. I tried the diagnostic code trick. Still with the "F26" error.
Then I tried to call the service man on his cell phone 3 times and he didn't answer. Then I called Whirlpool. They said they could send someone..... in ONE WEEK.
I went back to Lowes that day and asked that it be returned. I got a whirlpool cabrio top loader (thinking I would avoid the front loader door problem altogether) which was close to $1000 cheaper -- it is extremely loud, but no operational problems with it so far.
Bottom line, maybe I got a lemon, but 5 days of regular use and the thing blew up. It was quiet and did clean the clothes nicely and spun them almost dry so that the dryer need not run excessively. But I still wouldn't recommend it. $2500 for the pair is a lot of money.
Customer Review: F70 & F71 Error codes
Summary: 1 Stars
We echo the F70 & F71 error code problems on our Whirlpool Duet WFW9200SQ washing machine. Our washer is 18 months old and has been repeatedly faulting with the error codes, not turning on at all, and the latest is faulting F70 and locking the clothes inside. I found the online help to get the door open. For those of you needing to manually get the door open, remove the bottom panel (3 7mm nut-head screws) and reach up on the right side of the door. There is a grey release tab if pulled downward will open the door.
Back to the washer problems. A local repair service from the company we purchased the machine from refused to work on it, saying that we will have to have the whirlpool service company come do it. He says these error codes refer to faulty circuit boards and the repair bill is usually at least $600 and people get very angry with him when they find this out and he just won't do it anymore.
I am disappointed to see so many people reporting this problem and getting no response from Whirlpool. This purchase is alot of money for average people and I am appalled at having to repace a $900 washer in less than 2 years after buying it.
I wouldn't recommend Whirlpool Duet washers or dryers to anyone. We will never buy another Whirlpool product from this day forward.