Whirlpool Duet HT : WFW9200SQ 27 Front Load Washer
by Whirlpool
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Product Summary
Manufacturer: WhirlpoolBrand: Whirlpool
Publisher: Whirlpool
Studio: Whirlpool
Music Label: Whirlpool
Product features:
- AccuWash Temperature Control
- 6-Point Suspension System Reduces Noise/Vibration
- 1,000 RPM Maximum Spin Speed
- DimensIons: (WHD) 27 X 38 X 31 1/2 In.
Kitchen and Housewares Reviews of Whirlpool Duet HT : WFW9200SQ 27 Front Load Washer
Customer Review: Breaks in 2 to 3 years--Good Luck with Whirlpool Customer Service
Summary: 1 Stars
I purchased the duet washer and the matching dryer 3 years ago. I spent over $1000 on this washer, which worked fine for about 2 years. Then, we began getting random error codes on the display. We'd unplug it and plug it back in and that seemed to work for a while. 2 weeks ago, the error codes F70 and F71 appeared. The washer quit working altogether and locked our load of clothes inside. I was able to find a trick to resetting the system to at least get our clothes out of the water. However, nothing worked in getting this machine operational again. I called whirlpool customer service and they offered A&E Factory service as a qualified repair shop and set up a service call. The tech came out 4 days later, which is a long time, but OK if he got the machine working on the first try. He did not. He needed to order a part. In the meantime I'm out $270 and I still need to go to the laundromat. The part arrived 3 days later. 2 days after that, the tech got back out to my house and installed the part. Same day, 4 loads later, F70 pops up and the washer shuts down. I call A&E back to complain and schedule a re-call. They tell me I can't schedule another call today because my ticket's still open (!!!!). I need to call back tomorrow. So I call back the next day and they can't get someone back out until a week later. I demanded quicker service and was denied by an unhelpful rep. I explained that the tech was going to take a week to get back out to my home and would likely need to order another part, which would be another week on top of that, which was unacceptable. The rep didn't offer me anything but insincere apologies. So, I called whirlpool back to complain about A&E and they told me I was out of luck. If A&E couldn't bump up my call, there was nothing they could do to make them move any faster. I'm still waiting for next Wed (today is Fri) to have a tech come out and tell me that he needs another part. So, to sum up, don't ever buy a whirlpool ANYTHING. Other reviews on this unit have VERY similar problems. You might be lucky and have a unit that won't crash on you, but if you do need help with a defective unit, prepare for a month of laundromats and uncaring customer service.
Description of Whirlpool Duet HT : WFW9200SQ 27 Front Load Washer
Clothes Washers Tools
Kitchen and Housewares
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