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Kitchen and Housewares Reviews of New Wave Enviro Premium 10 Stage Water Filter SystemCustomer Review: Clean water Summary: 5 Stars
I used several technologies to clean tap water - reverse osmosis, distilled water, double filtration etc. This filter will not give you the purity of RV unit or distillation, but you are getting close to that quality without paying hundreds of dollars for better systems. Good buy at less then $100
Customer Review: Constantly breaks, rotten product support Summary: 1 Stars
This unit worked okay for a couple of months, then the diverter valve malfunctioned. They shipped me a new one, but that one was defective too. I'm on my third diverter valve, and frankly I'm tired of having to change this part. The description of this item does not let you know that you will constantly have to be replacing a key part or the thing won't work. So, in addition to replacing the filter, you'll also have to contact their customer support to have them repeatedly send you a new part. You will have to install this part also, taking up your time. If the filter ever malfunctions, be prepared to open the filter yourself and troubleshoot it with their customer service people, and you're lucky if you can open the damn thing. I soaked mine and still could not open it.
Bottom line, yeah it filters water, but with the added hassle of many many part changes. I've only had the thing 6-7 months and already I've changed the part in question 3 times. Somehow they always manage to send me defective parts too, imagine that. And they are under the mistaken assumption that if the diverter valve malfunctions, they are not responsible for honoring the 1 year warranty because "the filter itself is still working" !! and because they sell the diverter valve separately as well...even though you cannot get water out of it with the diverter valve malfunctioning. You figure that one out. So, just because they also charge some people money for this part in question, therefore when that part breaks down on the filter, it's not their problem. I told them I'm tired of changing this part and could I get a unit that works - nope! They'll just keep sending me new (defective) diverter valves.
So....I just thought other buyers should know what they're getting themselves into with this product....many part changes every 2 months. Rotten product support, and it sounds like they only honor the 1 year warranty if the filter inside conks out. If anything else malfunctions, you're screwed. And since they are shipping units out with defective parts (and keep sending ME these defective parts as replacements), you can bet that yours will probably have a defective part too.
If the filter would just work properly without so much time invested on my part, then I'd give it 5 stars. But because I have to keep changing this part and will have to keep doing so into the foreseeable future, I give it one star. This is just an unacceptable defect for a filter that is this expensive.
Customer Review: Easy way to improve your drinking water Summary: 5 Stars
We installed this filter about a week ago, using the undersink conversion kit (see separate review). Our municipal water scores well on safety but poorly in taste tests. This filter has greatly improved its drinkability.
Customer Review: Effective, easy, reliable, fast Summary: 5 Stars
It costs less than cheaper filters. Where I live, water filters available at the grocery store (Brita, etc.) run about $20 each and last for about three months with two people using them for drinking and cooking. New Wave Enviro Premium 10 Stage Water Filters ($60/each) last for a year. In a year, I would be spending $80 with the others.
It works better than cheaper filters:
The grocery store filters left limestone particulates floating in my water. It's not dangerous to consume, but it affects taste and that's why I filter my water in the first place.
The grocery store filters require a lot of time to use. If you use the pitcher types, you have to fill, wait for it to pass through the filter, repeat. Ugh. If you use the kind that attach to your faucet, they slow water to a teeny trickle. If you want to fill a pan to make pasta, it takes *forever*. With this filter, it doesn't require any of that. I just turn the faucet on, pull a knob, and water flows through the filter with enough subsequent water pressure to quickly fill a drinking glass, a pan, or a coffee carafe. No waiting required.
I'm very happy with this product.
Customer Review: Excellent Summary: 5 Stars
Way cheaper than some of the other models. Stands up to frequent use, easy to use, doesn't leak or make a mess. Tastes great (and I'm extremely paticular). Better than pitcher filters because I don't have to keep feeling them up. Better than pur filter faucet attachment because it doesn't get loose when I turn it on. Downsides - mildly difficult to set up for someone who has never worked with plumbing, had to call the manufacturer and it took a couple of days for them to get back to me, you have to request testing results (why don't they just post them on the internet?). Overall very pleased.
More Customer Reviews: ‹ 1 2 3 4 5 6 7 8 9 ›
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