Miele W4000 Series : W4840 27in Front Load Washer
by Miele
Our Price: $1,849.00
Availability: Usually ships in 2-3 business days
Category: Kitchen
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Product Summary
Manufacturer: MieleBrand: Miele
Model: W4840
Color: White
Product features:
- 27" Front-Load Washer with 4.0 cu. ft. Capacity, Optional Pedestal Available Separately
- 20-year life expectancy, best in the industry
- 11 MasterCare Wash Programs, 6 Pre-Set Wash Cycles, 6 Heat Settings
- Stainless steel Honeycomb wash drum produces 80% reduction in the number of water exit holes
- Specialty programs to clean silks and other delicate items you would normally dry clean.
Kitchen and Housewares Reviews of Miele W4000 Series : W4840 27in Front Load Washer
Customer Review: unfortunately, I can't recommend it.
Summary: 2 Stars
I soooo wanted to like this washer/dryer set (W4840/T9820). I shop for quality and reliability, and am willing to pay a significant price premium to get it. On top of that, I have a Miele dishwasher and I love it. So when my Maytag got elderly, the skids were greased for Miele Nirvana. Alas, it was not to happen. Its not that this product is terrible, it is just that it is not that great, across the board.
I had a very minor warranty failure, and my experience tells me that if you have any real problems, you're hosed. I just had a burned out LED indicator on the dryer. Called the Miele office in NJ. Got the big stall/phone tag/shuck and jive. Eventually, I asked them to just mail me an LED and tell me how to fix it. Nope. After several phone calls, and a no-show appointment (over a period of 6 weeks), I just gave up. My dryer has a burned out indicator. That's just the way it is. Not the biggest thing in the world, but for $3700+ delivered, I figured they could stand behind the warranty. Nope. Warranty performance = F.
Just speculation, but I'll bet that non-warranty repair is a nightmare. There are so few of these sold that probably there are very few people with repair experience, and there is probably not an adequate stock of spare parts. Just a guess.
My biggest beef is that it doesn't wash the clothes all that well. Now, this is my first experience with Energy Saving front loaders, so maybe this is life after going Green, but the bottom line is that I'd rather have my old Maytag top loader. I think that Miele just went so berserk trying to save water that they lost sight of the fact that the purchaser buys this product to get his clothes clean. I have resorted to using the extra prewash cycle for everything, and the extra rinse to get the soap out. To me, this is kind of like the first low-flow toilets, where you get to flush twice. Cleaning performance = B-
The dryer doesn't work all that great, either. Everything is based on a moisture sensor (no simple timer mode), and my experience is that things either come out damp (normal mode) or over-dried and shrunk (extra dry mode). I have resorted to running everything on normal mode/gentle heat and then letting the dryer run in fluff/no wrinkle mode for a while (an extra 30 minutes or so) in attempt to get dry but not shrunk clothes. Drying performance = D.
Both the washer and the dryer are incredibly energy efficient. I saw a noticeable drop in my utility bill. Energy saving performance = A (until you start adding back extra cycles to get things clean).
The controls are needlessly complicated. You feel like a space shuttle pilot getting ready to dock at the space station. It's not that you can't figure it out, but why should you have to? User interface: C-
Now, in all honesty, I have to say that other than the LED indicator, nothing else has failed in 2 years of regular use (2 adults, no kids). Both units seem to be very well made, and I think (hope?) it is not pipe-dreaming to expect that these units will last for a long time. If they do, however, it will be a mixed blessing, since they just don't work all that well.
I just can't believe that this is as good as it gets for a $3700 washer/dryer.
Description of Miele W4000 Series : W4840 27in Front Load Washer
At the very core of Miele's technical and production competencies are washing machines. Having more experience than almost any other appliance company on the planet, Miele has taken the washing machine in Europe, and around the world, to the highest level of durability, reliability and convenience while always remembering the product's potential impact on their cherished natural resources.Stainless steel Honeycomb wash drum
Forged from the very best stainless steel with a unique convex pattern that resembles a honeycomb, the drum enhances both cleaning performance and reduces fabric wear. The by-product of this patented advancement is an 80% reduction in the number of water exit holes and a network of water channels that create a thin water layer that cushions your clothes while the drum rotates.
PC Update function
Miele was the first manufacturer to introduce the revolutionary concept of updatable machines. Thanks to the PC Update function, you can now keep up with technological advances. For example, using a laptop computer, a Miele technician can alter a machine's programming parameters to reduce its electricity consumption or even adapt it for a new type of garment care.
Advanced Touchtronic Controls
Most people own a very diverse range of clothing, linen, tableware and so on, all requiring different, special treatments. From silks and blended items to woolens and mixed fabric garments, you can clean these items easily, effectively and most importantly, with great care. Miele's Touchtronic series offers more to clean silks and other delicate hand washables you would normally dry clean.
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