Lello 4070 Gelato Junior
by Lello
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List Price: Our Price: $217.83 You Save: $82.17 (27%) Availability: Usually ships in 24 hours Buy Used: from $165.95 (click here) Category: Kitchen See more product details |
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Kitchen and Housewares Reviews of Lello 4070 Gelato Junior
Customer Review: As easy as 1-2-3.
Summary: 5 Stars
This is the greatest machine since the discovery of ice cream. At first I was skeptical when I read that it only made a pint, but depending on the recipe, the Gelatto is so rich that a pint is more than enough, and if you want more it only takes a few minutes to whip up a second batch...you can also order an extra container for the machine , so that you can make double the amount of you selection. It is very easy to follow the recipies in the booklet that was supplied with the gelatto machine, and the taste is outstanding, and beats anything that you can buy in the stores regardless of which brand is your favorite.Customer Review: Avid Ice Cream Maker
Summary: 5 Stars
After using a Simac Il Gelato Magnum for seven years and making ice cream approximately 3 times weekly, I can only say that the Simac/Lello line of ice cream makers are the BEST. The new Lello 4070 is in the same class as the Magnum as far as the smoothness and creaminess of the finished product. The included recipe book is wonderful and has ingredient combinations that you just don't find in other recipe books. All you need to make perfect ice cream is this maker and the Cook's Illustrated "How to Make Ice Cream" and you are in business! I will also agree with the other reviewers in that you need to add approximately 10 minutes to the recommended times to achieve a desired finished temperature of 18 degrees.Silkly smooth without a trace of iciness. That is what the Lello produces. What else can you say? This is truly the "Rolls Royce" of ice cream makers.
Customer Review: Awful customer service
Summary: 2 Stars
The first thing I would like to make clear is that if you buy items based on company reputation and warranty quality, please look elsewhere. The first unit I purchased looked like a reconditioned unit straight out of the box and after the first several uses it was apparent that the typical freeze time was running 50-60 minutes. The enclosed recipe book states that the ice cream should freeze in 25-30 minutes. I called the customer support number for Lello and after being shuffled from one number to another by some of the rudest people imaginable I finally got a "customer service" representative on the phone. The woman that I spoke to said they receive lots of complaints about this unit and there was nothing that could be done to repair my unit. Despite the fact that the unit was taking 20 minutes longer than the instructions state and despite the fact that the unit was only 2 month old they refused to honor the warranty. All I was looking for was a repair. At this point I contacted Amazon and they were very helpful and sent me an exchange even though I had purchased the unit over 30 days prior.
Okay, new unit. This one looked better out of the box and seems to operate more quickly. About 35 minutes to freeze as opposed to an hour. Over all I am much happier with my new ice cream maker however I am still going to stick by my low rating due to the fact that I have no confidence in Lello honoring their warranty in the event that I should have a problem with this unit. I place a great deal of emphasis on customer service and Lello failed miserably. At any rate if you are comfortable with the price I won't recommend that you overlook this item but I would strongly recommend that you make sure it functions properly well within Amazons return time. Lello will not make good on their warranty. I would like to make one other observation, I purchased this item based on prior reviews and I know that other people had good experiences with their customer service so it is entirely possible that I had isolated incident. However, based on the attitude and response of everyone I spoke to at Lello I would not get my hopes up for a better experience in the future. Good Luck regardless of your decision!
Customer Review: Bad Out-of-Box Experience.....
Summary: 1 Stars
I've decided to give this machine one more chance. The Lello Service Dept is sending me out a replacement Churn Motor for the paddle. If it still doesn't work, then it's going back to Amazon for a refund, and then I'm going to get the Musso 4080 Lussino Icecream maker, which is ALL stainless steel, including the paddle. I'll let you know how it goes. My hopes are still high, and I haven't given-up hope yet. I want very much to believe that the Lello is a HIGH-QUALITY machine. Just two more days until my replacement part arrives. I have to admit though, it's just a little disheartening when your hopes are so high, and then to be let down like this, with Amazon sending me a defective machine. But, we'll see. I have a feeling this replacement part will do the trick.Customer Review: Bad Out-of-Box Experience.....
Summary: 1 Stars
The reason I ordered the Lello 4070 Gelato Junior was because of all the positive reviews, the price was right, and from the description it appeared to be a neat little machine. I'm not in the position to make a critique of the pros & cons of this machine because I never got a chance to use it. Upon receiving the package, I was loaded with excitement. I unpacked it to find a very sleek-looking icecream maker. It appeared to be in MINT condition. I set it up on my countertop, poured in some cream just to see if it worked, plugged it in, turned on the power, set the timer, and pushed the start button. The paddle started moving very slowly, then 20 seconds passed and the paddle stopped moving, and then a few seconds later the digital timer started beeping, signaling me that there was a problem. In the instructions, it said that the beeper will alert you if the paddles gets stuck. Well, it certainly DID get stuck! Infact, when I turned the machine off and disassembled the motor which runs the paddle from the machine, the paddle wouldn't even budge, I couldn't rotate it even a quarter turn. I called Lello Customer Service, and after some troubleshooting, the Lello Rep concluded that the Motor/Lead Assembly Unit (the motor that churns the icecream) needed to be replaced. Well, the bottom line is that I just received this machine today, and I'm not in the mood to wait a week or two for the replacement part to arrive. Because of all the pleasant reviews, I had very high hopes for this machine, and all my hopes were shattered after I turned it on. I emailed Amazon and told them I wanted a refund. Fortunately they're going to pay the return shipment fees, only I get stuck having paid $85.00 for overnight delivery of the machine to my home. I HIGHLY suggest that if anyone is going to buy this machine, choose the Super Saver Free Shipping at Checkout. It'll save you a lot of headaches when you plug your machine in and find-out it doesn't work. I gave this machine a 1-star rating because of my bad out-of-box experience. Like I said, I don't know if it's a good machine or not, because I never got a chance to use it. My suggestion to anybody looking for a good icecream maker is to buy the more expensive model Musso 4080 Lussino Dessert Maker. I can't critique that machine either because I've never used it. But where the Lello lacks in quality with it's cheap plastic parts, the Musso more than makes up for, with it's ALL stainless-steel body and parts. As soon as my refund has been processed, I'm buying the Musso 4080 Lussino Dessert Maker.