Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
by Ionic Pro
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Category: Kitchen
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Product Summary
Manufacturer: Ionic ProBrand: Ionic Pro
Release Date: 2006-09-01
Model: 90IP1RCMB2
Color: Black
Product features:
- Ionic Pro pack includes 2 compact air purifiers and 2 car ionizers for fresh, clean air; purifiers for rooms 250 square feet in area
- Plastic and metal purifier construction with 3 steel particle collection blades; push-button operation
- 2-speed purifiers operate at less than 12 watts; car ionizers plug into 12-volt lighter sockets
- China-made purifiers require no additional assembly; ionizers swivel for ideal placement
- Purifiers each measure 18-1/2 by 7.5 by 6-1/2 and ionizers 4-3/4 by 3-1/4 by2-3/4 inches apiece; 15 pounds upon shipping
Kitchen and Housewares Reviews of Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
Customer Review: Disappointing
Summary: 1 Stars
I guess my first review got rejected for the mention of a certain website regarding the word ripoff. This was a fairly important point, so I'll try to make note of why. Unfortunately my first review was a little better, but here goes:
First I'll give a report of my experiences with product failure and customer service, then I'll give some general impressions after using the unit for a little less than a year.
Recently my red 'clean' light came on, and no matter how clean the blades and wires were, the clean light would come on after the unit was powered on. This happens after 11 months of mostly continuous use.
I emailed Ionic pro, and got a phone number to call. I called this number and they gave me another phone number to call. It turns out that the first phone number was for Ionic Pro sales, and the second was for retail sales (even though my email specified "I bought this thing from Amazon").
The second phone call resulted in the need to troubleshoot. Since I had done some research online, and since I had a second unit, I knew it was the unit itself - not the blades. If I didn't have the twin pack I wouldn't have had the ability to diagnose this problem - with or without the service representative.
It could have been the blades - apparently running the unit on high power shortens the blade life. The blades "dull" and must be replaced. Or something in the body of the unit breaks and the whole unit needs replaced.
My option was as follows. Fax a copy of my sales receipt to a bogus fax number. This is where my first review was stopped. Looking this phone/fax number online gave disturbing results leading me to believe it was a bogus fax (the ripoff report).
After (or in addition to faxing) I had to ship the unit to them with a copy of the receipt. When they got the unit they would call me for my credit card number so they could ship a new unit. The joke here, is that I pay to ship the broken unit to them, and I pay for shipping on the new unit. I have no idea how much it would cost for me to ship to them, but the shipping of the new unit via USPS was $29.99. So I can only imagine that my under warranty replacement would cost me roughly $60. The replacement process seems rather inefficient, costly, and has some suspicious details.
I must say the representative on the second phone call was nice and helpful. But the service options are disappointing.
All in all, this product is fairly noisy. When it buzzes you are supposed to lift a little lever to clean the wires, this hardly makes a difference. It was quiet for a few days, then I was never able to attain silence again - no matter how clean everything looked.
There is also an annoying bright blue LED that leaves a nice bright spot on the ceiling. Sure this could be covered up with tape.
After a few weeks of what I thought was success with this product, I almost bought a set for my parents. I'm certainly glad I didn't. Given the costs of under warranty replacement, the sale price is no real bargain. I have yet to decide whether I'll return the unit and pay IP another $60, but I doubt it.
Description of Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
This Ionic Pro? bonus pack includes TWO of the Ionic Pro? CA200 Compact Air Purifier units plus TWO of the Ionic Pro CAC1 Car Ionizers --- all for 1 special price. The Ionic Pro Compact Ionic Air Purifier is the compact version of the original Ionic Pro and is perfect for delivering fresh, purified air to small rooms in homes or offices (up to 200 square feet). Energy efficient/low power consumption. Collection rods trap impurities -- meaning no need to replace filters. Easy to use-one touch operation. And that goes double for the Car version as well. Just plug the Ionic Pro Car Ionizer into your car's cigarette lighter socket and sit back and enjoy the ride as it works silently. No filters to replace. Swivels to allow for perfect positioning. An amazing deal, and an amazing price. Metal/plastic construction. Assembly level/degree of difficulty: Easy.Air Ionizers
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