Haier 14.3 lb. Capacity Washer/Dryer Combo - XQG65-11SU
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Product Summary
Product features:- Washer/dryer combo
- 14.3-lb. capacity and stainless steel tub/drum
- 8 fabric care wash cycles
- Self-venting dryer
- Adjustable leveling legs and retractable casters
Kitchen and Housewares Reviews of Haier 14.3 lb. Capacity Washer/Dryer Combo - XQG65-11SU
Customer Review: What happened to my warranty?
Summary: 1 Stars
About 60 days after purchase, my washer would sometimes stop, mid-cycle. It wouldn't restart until I moved the timer one click. I called for service, but Haier had problems finding a local repair company. This is a major city in WA state and they can't find a repairman? I finally called and ask them if they would send me the part. They agreed, but after another 40 days, I've received nothing.
Around 90 days into the experience, the blower motor burned out. Translation: No dryer. I called, repeatedly to get service. At one point, they mentioned the name of a local company, but later confirmed that they do not work on Haier equipment. Again, I repeated the offer to make the repair if only they would send me the parts. The last rep I spoke with was the first to say it would void the warranty if I did the work, myself. I suddenly wondered what the warranty was good for, anyway.
I have checked several sources and tried to order the parts I need. Every supplier has zero on-hand. Although I am beyond the 90 day window, I understand Walmart (the seller) will probably accept a return, under these circumstances. Kudo's to WM! I also understand this model isn't being sold by WM, any longer. Target quit stocking them, as well. Now, why would that happen?
In the future, I will avoid Haier products, unless they are disposable to begin with. When Haier China opened up their offices in the name of Haier America, I would think they would include real service and parts with the deal. To date, I have seen neither.
Description of Haier 14.3 lb. Capacity Washer/Dryer Combo - XQG65-11SU
Haier Customer Service is available 24 hours a day, 7 days a week at(888)-764-2437. Assistance is available in English, Spanish or French. For faster service, please have the Description: and model number of theHaier item you purchased available.Combination Washers & Dryers Tools
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