Danby DWM99W Millennium Portable Washing Machine
by Danby
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List Price: Category: Major Appliances See more product details |
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Kitchen and Housewares Reviews of Danby DWM99W Millennium Portable Washing Machine
Customer Review: Danby Portable Washer Terrible Design
Summary: 1 Stars
I have owned my washer for 8 months. First the water level never fills to a proper level. It is always too low and you have to manually add water. Secondly the first rinse cycle is not long enough. It does not remove enough soap. Thirdly the spin cycle is not very strong. The result is that I have to frequently run a rinse cycle after the machine has finished. I can see the soap in the water. This means that you have to spend a lot more time monitoring the machine and washing clothes than it is worth. It is really a hassle. Danby does not care about how much time you spend, they designed a cheap machine to make money. That's the bottom line.
Beware of the damage this machine can cause. The wheels of the washing machine are extremely hard and mark floors. The only floor this machine will not hurt is concrete. Beware of your hardwood, tile or linoleum. Danby does not care about your floors.
The inside design is also extremely poor. Incredibly there is no screen to prevent items from going down into the pump like in a portable dishwasher or other washing machines. If you have kids you know that something can sneak past you into the wash. It is inevitable. I had a paper clip jam the pump and the water did not drain. I called Danby directly, got no help, was directed to call a service company for warranty work. They came over, found a clip had jammed the pump and I was charged $95 for a service call and labor. It took four minutes. Service man told me to call Danby to complain about the design. Danby was totally unsympathetic. The Danby customer service person blamed me for the problem. I pointed out that the manual does not list the possibility of the pump jamming because there is no safeguard screen. I also pointed out that when I called I gave the symptom but received no help nor instructions on troubleshooting the problem. The Danby representative said I should have directly asked how to fix it. I said that help should have been offered when I described the problem. I don't know what else to do! That's why I called in the first place. Danby does not care about you once the sale is made.
Conclusion: Danby does not design good products and Danby does not help or care if there is a problem with your washer.
To my disgust I also own a Danby apartment dryer and can't wait for something to go wrong with it. Thankfully I almost purchased a Danby air conditioner but stopped at the last moment. You sure get what you pay for with Danby. A terrible product with matching terrible service. If you purchase a Danby washer don't complain that you were not warned!
Customer Review: Disposable Washing Machine
Summary: 2 Stars
My husband and I bought the Danby portable washer as a Christmas gift to ourselves. We live in Brooklyn, NY and with a 5 month old baby at the time, were doing massive amounts of laundry. At first, we LOVED it. Such a relief not going back and forth to the Laundromat. It was quiet and got the clothes clean. We were very careful about not overloading it or using too much soap and we were happy.
Around 11 months after we bought it, we started hearing a banging noise during the spin cycle. Unfortunately, that was also at a time of sleep deprivation and illness and it took a while to get a repair estimate. When my husband told the woman at the repair shop this, she laughed and said that it seemed all Danby products broke after one year! HaHA, ha... Funny. Which by the way, the ONLY shop in NYC that repairs Danby machines charges an $85 non-refundable diagnostic fee.
We paid the $85 and he told us it was the transmission, and that between the cost of the diagnostic fee, the part and the labor, it would probably cost more than the cost of a new machine to fix it. He said sometimes, Danby would cover the cost of the part when it's so close to the warrantee cut off. If Danby wouldn't cover it for us, they would let us know before they ordered it so we could decide to go forward or not. I got a message the part was on the way and assumed that Danby would cover it. Two and a half months later the part makes it to Brooklyn and the repair place has no memory of that conversation and we are responsible for the part.
NOT worth it unless you don't mind buying a new machine every year.
Customer Review: Excellent Choice
Summary: 5 Stars
The Danby Designer washer was everything I hoped it would be and more.
I have been extremely pleased with this washer.
It is quiet, efficient, does not take up very much space.
I live in a small apartment, and the Danby washer is the perfect addition to my apartment.
All of my clothes come out perfectly clean.
I love this washer.
Regards
Bernard
Customer Review: Good quality machine.
Summary: 5 Stars
Works very well...just like a quality full size machine except smaller with a reduced capacity.Customer Review: Great washer
Summary: 5 Stars
I bought this washer 2 years ago and it is still working great. I had no problems installing it at all despite of the fact that I am a woman:-) It is big enough for 2 people and I had even washed blankets in it. It is easy to wheel it all over the place as long as you don't have carpets in the bathroom or the kitchen:-) I thought that it will be noisy but is actually quiet and it is easy to connect to the sink. The only problem I had (which is more of a problem with my sink faucet than with the machine) is that sometimes it leaks from the faucet but once I replaced the rubber circle inside of the connector it was great. Before the replacement I just stopped the water flow once the machine was full and washing. And I have a portable dishwasher which connects to the same sink using the same adapter so there is no need to change it if you have more than one appliance.