BonJour Hugo 8-Cup Unbreakable French Press, Black
by BonJour
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Our Price: $38.95 Availability: Usually ships in 24 hours Buy Used: from $15.00 (click here) Category: Kitchen See more product details |
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Kitchen and Housewares Reviews of BonJour Hugo 8-Cup Unbreakable French Press, Black
Customer Review: DO NOT BUY THIS JUNK!
Summary: 1 Stars
I bought this coffee press. I loved it for the first ten uses. Then, the filter plunger frame broke and crumbled apart! The return time for it expired the day BEFORE this piece of junk fell apart. Now policy says I have to take a loss due to restocking fee if I return it. So, I paid 20 dollars for a few cups of coffee and I had to buy the grounds! I should have just went to a coffee house until my BUNN got fixed.
Oh, the unbreakable part must mean the pitcher part itself not the filter frame!
Customer Review: DO NOT RECOMMEND
Summary: 1 Stars
Thinking that my coffee press breaking (Bonjour 8 cup Hugo UNBREAKABLE press) was just a fluke, I was on Amazon considering ordering the same product but decided to read the reviews to see if this is common or not. IT IS!! I had mine for 11 months, only used it about 16-20 times and hand-washed only and it BROKE. Of course not the UNBREAKABLE carafe..but as TOO many other reviews stated, the plastic press mechanism below the filtering screen. I just picked it up the other day to use it and half of the bottom parts stayed in the bottom when I lifted the top out. I have taken down the address to mail it back since it has a "limited lifetime warranty" as stated on the box (which I kept). However, they give no guarantee on the website of what will be covered and surely it will cost me a minimum of $10 to ship it to them with confirmation (from Louisiana to California). It was only $20 to begin with, so it seems like a waste of time and money to ship it back without knowing for sure if they will replace it or how long it will take. Companies who put out faulty products with difficult to use warranties which require the consumer to foot the bill to ship it back are crooks. They put the "lifetime warranty" information on the box with words like "unbreakable" which gives you the false sense of security that you're buying a "good" product while knowing full well that at the cost of using the warranty, most people will NOT do it, rather just buy a new one. That is VERY MUCH intentional wrong doing on their part and outright theft if you ask me. Yeah, maybe its only $20 wasted and another $20 or $30 to be spent for our convenience, but I value my hard earned money and just on principal, will NOT do business with this type of company. Surely, this will not hurt for loss of MY business, but I will feel better and have felt better in the past when I quit doing any type of business with companies like this. There are as many 1 star reviews as there are 5 star reviews on this product, so if you buy it anyway without reading them, please don't be angry when it breaks.. AND IT WILL!! Consider this...I had it for 11 months (used infrequently), but until the day it broke without any warning, it was a 5 star product!!! READ REVIEWS, THEY DO HELP!!Customer Review: DON'T buy this
Summary: 1 Stars
Seriously, don't do it. I read the reviews and most of them said it was sturdy and I did read about a problem with the plastic piece on the plunger. I had mine for three weeks (I bought it because it was called unbreakable) and the plastic piece that houses the plunger broke out of nowhere! Sure the container is unbreakable, but the rest of it is junk!Customer Review: Definitely Breakable + Poor Customer Service
Summary: 1 Stars
I had my press for a year until a rubber gasket on the plunger/screen assembly broke. I figured why not contact Bonjour to see if I could get a replacement lid & spindle. Their customer service wrote back and said in 7-10 days I'd have a new replacement press. What SERVICE, I thought! Fast forward 3+ weeks and nothing's arrived, nor is there a response when I try to ask for an update on this.
Good at setting promises ("unbreakable French Press", you will get a replacement unit).
Bad on promise delivery (uh, breakable French Press, no replacement unit, no follow-up contact).
I try to stay away from writing negative reviews, but this one really gets me. One star.
Customer Review: Definitely not "unbreakable"
Summary: 1 Stars
I purchased one of these on Sept. 29, 2008. After using it for 4 months (about twice a week), the filter assembly broke along one of the plastic ribs. In my humble opinion, that's poor design quality. If I purchase another french press, it will not be this one. I don't care if the carafe is made out of "unbreakable" polycarbonate. If the filter assembly falls apart with light usage, I'll go with a glass carafe and a plunger that will last more than 32 uses.