AeroBed for Kids
by AeroBed
List Price:
Our Price: $68.00
You Save: $32.00 (32%)
Availability: Usually ships in 24 hours
Category: Kitchen
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Product Summary
Manufacturer: AeroBedBrand: Aero
Release Date: 2006-03-17
Model: 40010
Product features:
- Sleep surface: 50 by 25 inches; 4-inch high surround safety cushion
- Inflatable bed constructed specially for kids
- Constructed of heavy duty PVC with electronically welded seams
- AC pump inflates the bed in less than 1 minute; deflates in less than 15 seconds
- Includes thick, washable, fitted mattress pad with star and moon design
- Rome's Set of 9 Forks for Marshmallows and Hot Dogs, Chrome Plated Steel
- Disney Cars Sleeping Bag In Acetate Bag
- Disney Princess Slumber Bag
- HoMedics Ortho Therapy 1.5" Premium Grade Memory Foam Bed Topper with Laminated Non-Slip Bottom, Queen
Kitchen and Housewares Reviews of AeroBed for Kids
Customer Review: Aerobed's product is garbage and their customer service is even worse!
Summary: 1 Stars
Do not just take my word for it. See similar complaints all over the internet; I bought their top of the line mattress and withing six months it leaked badly. More on that in a minute. First let me tell you about my experience with Aerobed Customer Diservice department. Getting a replacement was an exercise in patience and persistence. First call took at least 20 minutes to get a live person to answer. They promised to email me a claim form which I did not receive. So, another call and another 20-30 min on hold. Claim form was promised again. This time in order to avoid another call back I requested it to be sent to 2 email addresses just to be sure. Neither email was received. Another call, another 20-30 min hold time. This time I told them I would not hang up until I got the email. Amazingly, the email arrived this time. Among other things this email will recommend that you send in your claim using a form of delivery that is traceable. Their policy requires you cut off a certain label and return it to them. Cutting out this label destroys the old product. So for some reason if your claim got lost in the mail you would be out of luck. Next time I called I was driving. After another 20-30 min on hold, I told them I was calling to confirm my order was received. I was asked if I had a tracking number. Minor mistake; I had left that at home. I asked the rep if he could please first try to locate my claim and if he could not locate it I would then call back with tracking number. I was told they will not even loolk for your claim unless you provide a tracking number. Bottom line:
DO NOT SUBMIT YOUR WARRANTY CLAIM WITHOUT A TRACKING NUMBER OR YOUR CLAIM WILL NEVER BE PROCESSED!!!
What transpired over the next month was multiple call backs. Every one of them resulting in 20-30 min hold time. Every one resulted in a broken promise that replacement would ship within either a few days or a week. One, excuse was that they were closed for inventory. So of course that drug it out even longer.
I finally received a replacement only after I made enough noise to Amazon that they apparently intervened on my behalf with the manufacturer. The replacement I got after all that was a smaller cheaper model with less features. It came in a generic brown cardboard box with just the dimensions and country of origin (China) rather then the glossy packaging of the origin product. I am left to speculate that they bought truckloads of the cheapest inferior product they could find in order to rid themselves of hundreds or thousands of legitimately disgruntled warranty claimants who were clogging their phone lines.
Within several months, the replacement leaked worse then the original.
Description of AeroBed for Kids
"The 40010 AeroBed for kids has a large 50"" x 25"" sleep surface with 4"" high surround safety cushion to prevent children from falling out bed. Constructed of heavy duty PVC with electronically welded seams, this bed is built to last. Feel great about putting kids to sleep in a safe, durable bed from renowned inflatable-bed makers, Aero. With a large sleep area and a 4-inch-high safety cushion surrounding the sleep area, the bed is designed to prevent kids from rolling off. Since convenience is key when it comes to the art of getting children to sleep, the AeroBed for Kids is very quick and easy to inflate. A powerful AC pump inflates the mattress in under a minute. Morning or post-nap cleanup is quick, too, since the bed deflates in less than 15 seconds. The bed comes with its own mattress pad featuring a fun star and moon design just right for getting kids into a sleepy frame of mind.Kitchen and Housewares
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